Installation and usage guide for ALOHUB App on SAPO

1. Introduction

ALOHUB - AI Virtual Call Center is an integrated application on SAPO, supporting stores in managing calls, customer care, viewing call history, and making/receiving calls directly within the SAPO system.

The application is suitable for stores using SAPO OmniAI and need to connect to the call center to optimize sales processes, customer care, and track interaction history.

2. Usage conditions

The store must be using SAPO software.
Must have administrative login rights for the SAPO store.
Use Google Chrome browser to install the calling extension.
To make outbound calls to mobile numbers, the store needs to have a prefix and a call center . Please contact ALOHUB for configuration support.

3. Installing the ALOHUB application on SAPO

Step 1: Access the SAPO app store

Go to SAPO App Store , search for the application ALOHUB - AI Virtual Call Center .

Step 2: Select to install the application

On the application detail page, check the developer information, application category, and click the Install now button.

Step 3: Log in to the SAPO store

If the system prompts, enter your SAPO store name to access and connect the application with the store.

Step 4: Confirm access rights

SAPO will display a screen confirming the application's access rights. The ALOHUB application needs access to some information such as:

View products.
Manage orders.

Click Install to complete the application installation process.

Note: After successful installation, the ALOHUB account will be automatically created based on the SAPO store information. Users do not need to create an account manually.

4. Installing the Google Chrome Extension

To use the direct calling feature on SAPO, users need to install ALOHUB Phone Extension on the Google Chrome browser.

The extension will be installed from Google Chrome Web Store .
After installation, the extension will appear as a calling window on the right side of the screen.
Users need to log in or activate using the account that has been created automatically.

When the extension works successfully, the status will display Registered - ready .

5. Overview of the ALOHUB screen on SAPO

After installation, users can access the management interface of ALOHUB directly within SAPO. The overview screen includes:

Statistics of incoming calls, outgoing calls, missed calls.
Synchronization information of customers and orders from SAPO.
Cost-saving reports and usage efficiency.
Real-time data synchronization status.

6. Viewing call history

In the Call history menu, users can view all incoming and outgoing calls through the ALOHUB call center.

The information that can be tracked includes:

Call direction: incoming or outgoing.
Phone number or customer name.
Agent responsible for the call.
Time of the call occurrence.
Call result: answered, missed, or other status.
Call recording file if available.

Users can filter data by phone number, customer name, time period, call direction, and call result.

7. Calling customers from SAPO

When viewing customer information in SAPO, the system will display the Call button in the contact information or address areas.

Calling process:

Open the customer detail page in SAPO.
Check the customer's phone number.
Click the Call button.
The ALOHUB Phone window will display the call status.
Users can listen, hold, mute, transfer the call, or end the call.

During the call, customer information and phone number will be displayed on the ALOHUB Phone window for staff to easily track.

8. Receiving incoming calls

When there is an incoming call, the ALOHUB Phone window will display call information. Users can:

Click Answer to receive the call.
Click Decline if not accepting the call.
Monitor the phone number of the customer calling in.
Review the call in history after it ends.

9. Configuring the call center and prefix

To make outbound calls to mobile numbers, the store needs to configure the prefix , call center and related technical information for the call.

This information will be set up by the ALOHUB team according to the actual needs of each store.

Important note: If there is no prefix or call center yet, users can install the application first, but need to contact ALOHUB for configuration support before using the outbound calling feature.

10. Support information

During installation or usage, if you need support for connecting SAPO, installing the extension, configuring the call center or prefix, please contact:

Phone: 0933 985 688
Email: admin@alohub.vn
Website: alohub.vn